Guest supply restocking covers what runs out between bookings — toiletries, paper towels, coffee, dish soap — plus trash and recycling bin service, since curb pickup day rarely lines up with a guest's checkout. Bend STR Cleaning restocks and handles bins as part of the same turnover visit, not a separate trip.
The items that run out fastest on a listing — and get noticed first when they're gone — are toilet paper and coffee. Bend STR Cleaning checks and refills consumables on every turnover: soap, paper products, coffee, trash bags, whatever par level a host has set, rather than a generic default list. A restock that runs out mid-stay becomes a guest message a host has to handle personally, which is exactly what this is supposed to prevent.
Trash and recycling are the other half of restocking, and the part that's easiest to miss: a bin fills up on the guest's schedule, not the collection truck's, so a full bin can sit full until someone takes it to the curb. That's handled as part of the turnover itself, not a separate call.
What actually gets restocked on a visit?
Consumables get checked and topped off to whatever level a host has set for that property, not a one-size list applied to every listing. A property that stocks premium coffee gets premium coffee back on the shelf — the same restock doesn't get treated like a budget listing's.
- Toilet paper, tissues, paper towels
- Hand soap and dish soap
- Coffee, filters, and condiments
- Trash bags
- Bin service — out to the curb and back
Who takes the trash cans to the curb?
Bin service is part of the standard restock, not a line item that gets billed separately. Bend STR Cleaning tracks each property's pickup day across its 8 service areas so bins go out on schedule and come back in, even when a guest turnover lands on a day that doesn't match collection. Recycling gets sorted the same way trash does — nobody wants a bin rejected by the hauler because it was contaminated on move-out day.
Do you take my trash cans to the curb?
Yes — bin service is part of the standard restock, not an add-on. We track each property's pickup day so bins go out and come back in even when a turnover doesn't line up with collection day.
What if I want a specific brand of toiletries stocked?
Tell us the brand and where you keep backup stock, and restocking follows that instead of a generic default. It's set per property, not applied the same way across every listing.
Is restocking included in the turnover price, or billed separately?
The visit itself is part of the turnover. The consumables purchased are typically billed back at cost or covered by an agreed restock budget — worth confirming when you book service.