Damage inspection and photo reporting means every turnover starts with a walk-through before cleaning begins, with timestamped photos of anything beyond normal wear — a stain, a break, a missing item — sent to the host the same day. Bend STR Cleaning operates 24/7, so damage gets flagged before the next guest checks in, not at the next inspection.
A turnover is the only reliable inspection point most short-term rentals get — nobody's walking through the unit between one guest's checkout and the next one's arrival unless the cleaner does. Bend STR Cleaning photographs anything out of place before starting the clean: a burn mark on a counter, a broken blind slat, a missing remote — so there's a timestamp and a photo attached to the claim instead of a guess about which stay caused it.
Because turnovers run on the guest's schedule and not a business-hours one, the report goes out the same day the damage is found. Bend STR Cleaning is scheduled seven days a week, so a report doesn't sit in a queue until the next weekday — it reaches the host before the next guest's key exchange.
What actually gets photographed and reported?
Anything past normal wear and tear: stains that won't lift, cracked or broken fixtures, damaged furniture, missing inventory against what the property is supposed to have on hand. Ordinary use — a worn welcome mat, a scuffed floor — doesn't make the report; it's reserved for what a host would actually want documented and would actually act on.
The walk-through happens before the vacuum comes out, not after — once cleaning starts, it's harder to say for certain whether a stain was already there or is fresh from the visit itself.
What do I do with the report once I have it?
The photos and notes become the documentation you'd attach to a resolution request through your booking platform, or to a claim with your own insurance carrier. Bend STR Cleaning doesn't file the claim for you, but you're not filing it on a guess either — every report carries a date and a description tied to that specific turnover.
How quickly will I know if something's damaged?
Same day, generally within the turnover visit itself. Bend STR Cleaning is scheduled 24/7, so a report doesn't wait for the next business day — you'll have photos and notes before your next guest checks in.
Do you file the insurance or platform claim for me?
No — the report is the documentation you'd attach to a resolution request through your booking platform, or a claim with your own insurance. Filing it is on your end, but you won't be doing it without evidence.
What if the damage might have happened during the stay, not before it?
That's why the timestamp matters — a photo dated to the start of a turnover, before the next guest's check-in, is what separates 'this guest caused it' from 'we don't know when this happened.' Every report carries the visit date.